Claim Cum Customer Service Executive

Location Ho Chi Minh City, Ho Chi Minh
Industry
Category Customer Service
Job reference 11283
Salary 0-20.000.000
Job type Permanent
Consultant email chi.tran@manpower.com.vn
Date posted Aug 03, 2021
1. Key responsibilities:
Claim responsibilities:
  • Manage overall claim process and monitor all incoming Claim documents with strict adherence to agreed timeline
  • Analyze the claim and decide whether it is covered by the policy
  • Analyze and review claims for accuracy, completeness and eligibility
  • Prepares and maintains reports and records for processing and summarizing on deadline.
  • Maintain quality of Claim Services by ensuring that all inquiries and payments are resolved quickly
  • Work closely with partners to ensure Claim process to agreed SOP
  • Ensure quality management of claims in accordance with best practices
  • Develop and manage multi-taskings and ensure delivery of timely, high quality customer service.
Customer Service responsibilities:
  • Working closely with tech team/partnership to develop products and solve issues.
  • Manage the communications via matrix channels: incoming/outing call, email
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Other duties from Operations Manager
2. What distinguishes you:
  • Strong analytical and problem solving skills
  • Experience with insurance industry, with focus on claim activities. Exposure to insurtech products.
  • Understanding of insurance policies, including what each policy covers
  • Proficient with Microsoft Excel and Word, CRM
  • Self-motivated, proactive and able to work in team/independence.
  • Ethic, can work multitasking and under pressure.
  • Our ideal candidate will have 1 or more year’s prior insurance claims experience (broker side).