Customer Experience Manager

Location Ho Chi Minh City
Category Others
Job reference 11545
Job type Permanent
Consultant email
Consultant contact no +84 28 3911 0950 | ext. 149
Date posted Oct 21, 2021
  • Propose, implement and optimize customer journeys for all the customers 
  • Be responsible for designing, executing and synthesizing financial impact to support identification of pain points/ issues to solve
  • Identify and implement new opportunities throughout the customer journey to deliver high performing, agile customer interactions and touchpoints
  • Understand the key interactions in the customer lifecycle and drive relevant changes using CRM strategies and developments
  • Utilize customer and market insight including user behavior analysis in improving and digitalizing the customer journey
  • Use research methods and data channels of customer experience to understand issues and implement change
  • Lead cross functional initiatives that significantly impact customer experience
  • Coach/lead the Journey team

  • At least 5 years of working experience in Financial Services industry
  • Experience with financial product management, process, operation or customer journeys definition
  • Experience with identifying and re-designing pain points leading to funnel reductions
  • Understanding of CRM with focus on digital channels/fintech/ banking mobile applications
  • Fluent in English