MAIN RESPONSIBILITIES:

-      Prioritize customer support, timely data entry, review of existing software adoption customers.

-     To provide administrative, training and data entry support to multiple engineering resources which includes & not limited to:

-   Technical Operation support for customers including onboarding, training, workshops/clinic & Teams Configuration/Setup Guidance 

-   Support, Planning and coordinating execution excellence and join-activities

-   Regular cadence with customers and work closely with Engineering PMs on follow-ups

-   Data entry and track the key Teams deployment/adoption supports

REQUIREMENTS:

 -       Bachelor degree, preferable in IT related-field

-       5+ years working as IT support or Customer Service in IT field

-       Good communication in Vietnamese and English to support customers in Vietnam and Southeast Asia

-       Being detail oriented and timely to follow through will be essential tasks.

-       Good interpersonal skills and customer service-oriented

-       Be self-motivated, able to think quickly and address issues as they arise

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BENEFITS

-       15 days annual leave

-       13th-month salary

-       Mandatory insurance paid on full gross salary

-       Private health insurance

-       English environment teams, training opportunity and many more.