Quality Analyst (Indonesia and Malaysia)

Location Bangkok
Industry Others
Category Expats, Operations
Job reference TH003
Salary Negotiable
Job type Permanent
Consultant email recruitment.expat@manpower.th.com
Date posted Nov 21, 2019

​Location: Bhiraj Tower, Sukhumvit Rd., Bangkok

Language Proficiency: Bi-Lingual - English and Native language

Job Description:

· Create quality evaluation plan and keep tracking for quality of service provided & process improvements

· Training and coaching of new hires and existing team for improvement

· Monitoring calls, chats and emails

· CSAT & DSAT analysis

· Provide the daily, weekly, monthly QA reports

· Responsible for all risk management & compliance activities as applicable to this functional role

· Work closely with Ops team design action plans to plug areas of opportunity

· Manage/create process SOPs and training refreshers

· Drive C-Sat & E-sat initiatives to add value to the Process and customer

· Manage training MIS for classes and other related Quality work

· Contribute process improvements and innovation in the training function

· Clear the product & process knowledge certifications for domain knowledge, specific to the process and within the defined timelines

Job Specifications:

· Excellent communication skill both verbal and written

· Strong analytical skill (able to analyze data and trends from available information)

· Ability to work under pressure

· Proficient in MS office (Powerpoint, Excel, Word)

· Drive for self-learning and knowledge enhancement

· Willing to work 24*7 (Day and Night Shifts - Rotational) with no fixed week offs

Interested candidates, please submit your resume, recent photograph, and expected salary.

Email : Chonpicha.n@manpower.th.com ; recruitment.expat@manpower.th.com