Technical Support Manager

Location Hanoi
Industry FMCG
Category Others
Job reference 9550
Salary 40.000.000-60.000.000
Job type Permanent
Consultant email
Consultant contact no 84 904 776 588
Date posted Dec 20, 2019

Salary: VND 40 - 50 Mil./month

Key Responsibilities:

  1. Develop Engineering support team for sales department                                        
    • Plan & coordinate with the relevant departments in the Company to make supporting structure (Ex. Provide HVAC solutions, Answer technical questions, HVAC installation/Design check, Make drawing for basic & detail design, CFD, solve technical problems, Training, showroom, PPT, product planning and etc.)
  1. Take care & educate technical support engineers                     
    • Check if technical output (Ex. Drawing, analysis, solution) made by staff is correct or not and provide advices if any
    • Visit customers/job site with Technical support staff
    • Support troubles (bridge person of sales / services / factory)
  1. Report                                    
    • Periodically report all internal/external support activities & analyze if needed for upper-level managers
    • Make suggestion to solve problems for upper-level managers
    • Other related reports upon upper-level managers’ requests


Job Requirements:

  1. Have several years of experience in HVAC contractor/sub-contractor (Supervisor + Design, CAD Drawing) or manufacturer (A/C service, QC) or similar background
  2. Trustworthy, Have Passion
  3. Can communicate by English
  4. Management experience (more than 2yrs) is preferred.