​Role: Collection Manager

Location: District 11, HCM City, Vietnam

Responsibilities:

• To supervise and manage team leaders, team supervisors (TL, AM, DM etc.) and team of 100 –
  150+ agents.

• Manage Early Collections Buckets: Pre-Due, B1New 0-30 and B1BOM 31-45 dues

• Manage with ACR of 5000+ for Pre-Due, 1000 for B1New and 450 for B1BOM

• Look at data and understand to apply the right dialing strategy – both Auto dial &
  Manual dial

• Set KPIs for the staff and targets for them

• Liaise with Client on collection strategy, risk and Operations Support, ensure customer
  delivery metrics, revenue achievement.

• Provide advice and assistance to senior management in planning, implementation and
  evaluation to existing operations systems and procedures

Job Requirement:

• University degree or above, major in Credit/Risk/Legal/Finance is preferred

• 8+ years working experience in business operations field and at least 2 years team
  management experience (from Supervisor level up to manager), experience in
  collection is an advantage

• Fluent in English (verbal/written) preferred

• Strong Interpersonal and customer service skills

• Strong analytical and project management skills