CUSTOMER SUPPORT

RESPONSIBILITIES:

Answer support phone lines and emails
Resolve technical issue/errors related to web services
Train customers to use their company web account
Work with EDI mapping in upgrading EDI maps
Track support inquires through the support CRM insuring the customer issue is resolved
Follow-up on unacknowledged transactions
Set-up and maintain EDI trading partner relationships as needed
Any other duties as assigned by supervisor

REQUIREMENTS:

Experience in Customer Service, Technical Support or related field preferred
Must be customer-service oriented; Actively look for ways to help people
Active listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times
Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
Efficient able to handle and resolve client issues quickly and accurately
Ability to work in a dynamic and fast-paced environment
Thời gian làm việc: 5 ngày/ tuần (8 tiếng/ngày), có thể WFH vào ca tối từ 9pm - 6am. Không tuyển remote
Willingly to work at weekends

Technical Skills:

Education/Training Preferred:

BENEFITS:

APPLICATION: Interested candidates please send your updated CV via email: hieu.cao@manpower.com.vn or Skype: live:caohieujapan2016