Customer Support Engineer (PCB Division) – Korean Speaking

Responsibilities:

• Carry out professional on-site or remote support activities and close service calls effectively and efficiently.
• Carry out quality installation, Preventive Maintenance (PM) according to schedule.
• Make timely reporting of issues and problems according to the company standards and guidelines.
• Manage and handle spare parts (truck account) effectively and efficiently according to Company standards and guidelines.
• Participate and manage the new product release process as required.
• Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to management the needs and requirements of customers and competitor activities.
• Initiate, identify and participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.).
• Prepare quality documentation as required by the company standard and guideline.
• Participate in the sales support demonstration and presentation as required.
• Participate and take on additional assignments and projects as required.

Requirements:

• A Bachelor's degree in Electronics/Mechanical/Computer Science or equivalent.
• Minimum 3 years of relevant experience.
• Prior experience working in the PCB industry is highly preferred.
• Good communication skills in Korean.
• Ability to build and maintain good relationships with customers.
• Customer-oriented mentality and excellent client servicing skills.
• Excellent interpersonal skills and a strong team player.
• Excellent trouble shooting skills.
• Industry process and integration knowledge.
• Occasional travel is required.