Field Technician

Địa điểm
Ngành nghề
Category Engineer
Mã số CON 202027
Loại công việc Cố định
Lương $1,500 - $2,000
Email liên hệ hcmc.convenience.sourcing@manpower.com.vn
Điện thoại liên hệ 070 6666 213
Ngày đăng Tháng chín 28, 2020

​ROLE PURPOSE

  • Manage, improve and enhance the quality of the work provided to customers for Client's Truck, to support the customer's productivity and extend the life of Client's Truck.

  • Support Quality in managing CKD kit Quality audit at arrival.

RESPONSIBILITIES

1.    Technical Assistance, Reporting, & Diagnostic

  • Handle customers queries and/or complaints, investigate the causes of complaints and resolve them promptly      

  • Report to Client's Quality Dpt. any on-going product performance, durability or reliability problems ensuring that the issues are rapidly resolved with satisfaction of Client and of customers

  • Diagnostic and teleservice help desk

  • Support Customer to increase dealers’ technical skills and knowledge of the product  

  • Join regular visits to service dealers and customers

  • Support Customer to inspect and audit CKD kit at arrival

  • Report to Client Quality CKD kit issues and defects by providing corrective action proposal 

  • Support Customer to perform PDI prior units’ delivery from assembly plant

2.    Review parts and Tools

  • Review parts requirements and make dealer place orders, as the maintenance operation requires.

  • Review of requisitions for tools, equipment and supplies required for day-to-day efficient operations in the field.

3.    Coordination

  • Close cooperation with Commercial and Parts Departments

  • Coordination between the customer and service dealer and/or Client HQ.

REQUIREMENT     

  • Tertiary qualifications in a mechanical related discipline    

  • Minimum 5 years’ experience as a service technician   

  • Experience in servicing machinery

  • Good Computer skill – MS Office & diagnostic tools  

  • Good English skill would be advantageous.

  • Language Requirement(s): Vietnamese,
    English