RESPONSIBILITIES
Business Analyst:
Provide technical expertise in assessing IT software application and initiatives to improve and support business process.
Manage change requests from users with vendors and at times provide technical recommendation such changes of existing application, where applicable.
Communicate IT Policy, IT plans, risks and issues to business team and stakeholders in a timely manner, as well as escalate any potential issues where required.
Identify opportunities that can improve efficiency of business processes.
Manage and coordinate project related third party relationships (e.g. IT HQ, Hardware providers, and Software vendors).
Driving, enabling, and managing business change and process reengineering where required.
IT Support:
Investigate and resolve application functionality related issues, provide first level support, troubleshooting and identify modification needed to meet business processes via ticketing system.
Manage and support IT issues at Office and sites.
Assist network administrator with application installation and testing.
Assist office automation product where needed (e.g. door access, printer, etc).
Serve as a single point of contact for assigned application.
Ensure IT assets are properly managed.
Install and configure computer hardware, software, systems, networks, printers and other IT related devices.
Provide training and training document of application to peers and to users where appropriate.
REQUIREMENTS:
At least 3 years of relevant working experience.
Good English communication.
Good learning agility.
Possess of strong sense of urgency and quality assurance.
Service-minded and Flexible thinking.
ITLT knowledge and Practices is a big plus.
Basic Networking knowledge (TCP-IP standard)Basic IT Security knowledge.
Good Understanding of Microsoft Office 365 products.
Good understanding of fundamental IT applications and IT Security policy.
For further information, please call me at 0868854317 (Ms. Hieu) or send your CV to hieu.cao@manpower.com.vn. Thank you very much for your interest in our vacancy.