​​RESPONSIBILITIES

Business Analyst:

• Provide technical expertise in assessing IT software application and initiatives to improve and support business process.

• Manage change requests from users with vendors and at times provide technical recommendation such changes of existing application, where applicable.

• Communicate IT Policy, IT plans, risks and issues to business team and stakeholders in a timely manner, as well as escalate any potential issues where required.

• Identify opportunities that can improve efficiency of business processes.

• Manage and coordinate project related third party relationships (e.g. IT HQ, Hardware providers, and Software vendors).

• Driving, enabling, and managing business change and process reengineering where required.

IT Support:

• Investigate and resolve application functionality related issues, provide first level support, troubleshooting and identify modification needed to meet business processes via ticketing system.

• Manage and support IT issues at Office and sites.

• Assist network administrator with application installation and testing.

• Assist office automation product where needed (e.g. door access, printer, etc).

• Serve as a single point of contact for assigned application.

• Ensure IT assets are properly managed.

• Install and configure computer hardware, software, systems, networks, printers and other IT related devices.

• Provide training and training document of application to peers and to users where appropriate.

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REQUIREMENTS:

• At least 3 years of relevant working experience.

• Good English communication.

• Good learning agility.

• Possess of strong sense of urgency and quality assurance.

• Service-minded and Flexible thinking.

• ITLT knowledge and Practices is a big plus.

• Basic Networking knowledge (TCP-IP standard)Basic IT Security knowledge.

• Good Understanding of Microsoft Office 365 products.

• Good understanding of fundamental IT applications and IT Security policy.

For further information, please call me at 0868854317 (Ms. Hieu) or send your CV to hieu.cao@manpower.com.vn. Thank you very much for your interest in our vacancy.