Job description:
- Perform and follow routine inspection procedures to ensure quality levels at all stages of production
- Identify requirements of US head office about standards, specification, approved samples and testing requirements
- Coordinate with other departments to define quality standard and production process in new product development
- Follow quality checklists to be followed for each step of production, make sure all products follow the technical drawings and approved samples
- Follow, review and complete quality system, policies and procedures to improve effectiveness and sustainable development
- Coordinate with factory partners for solving quality issues and supports root-cause analysis investigations
- Responsible for handling complaints. Work with internal departments as well as suppliers to solve critical and major quality issues. Ensure quick and effective customer complaint investigation and corrective action feedback
- Manage quality data collection and analysis, and effectively report about quality performance to drive continuous improvement.
- Train and develop team members
Requirement:
- Bachelor’s degree in engineering or technical disciplines
- At least 8 years of relevant experience in furniture industry
- Expertise in quality processes, procedures and tools in furniture production
- Knowledge of US regulatory and safety requirements
- Excellent leadership and interpersonal skills
- Able to travel frequently
- Experience in auditing suppliers/factory partners
- Good command of English
- Responsible and meticulous at work