After-Sales Service Manager

Location Ho Chi Minh
Industry Technology, Retail & Trading
Category Customer Service, Sales
Job reference CON 202150
Job type Permanent
Salary Negotiable
Consultant email hcmc.convenience.sourcing@manpower.com.vn
Consultant contact no 096 364 7191
Date posted May 31, 2021

​RESPONSIBILITIES:

  • Train, motivate, and lead after-sales teams to achieve set objectives and targets

  • Work with our After-Sales Partner. Co-work and monitor them to offer good customer service to end-users together.

  • Review Open RMA

- Monitor and push ASP to update every case status on system within 24 hours w/o any delay. Track and push the process of pending RMA

- Review Open RMA TAT and improve the TAT time

  • Control key parts return

  • Provide periodic reports to management on all after-sales activities

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REQUIREMENTS:

  • 5+ years of after-sales service related experience is required; IT product & gaming background is preferred

  • Language Requirement: English and Vietnamese (All the training is in English)

  • Personality Traits: Optimistic, high-EQ, aggressive, logical