​RESPONSIBILITIES:

● You maintain contact with call center managers and supervisors, providing technical support and advice for customers by answering calls and emails.

● You help successfully develop and test new software features, taking into account our clients' point of view.

● You investigate customer-related technical issues along with our developer and operations team.

● You support other departments (sales, marketing, key account management) in order to solve problems and identify major service issues.

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REQUIREMENTS:

● Have at least 6 months or more experience in relevant position in customer care/customer support, especially who has experiences working with call center system.

● You have intermediate Excel skill.

● You speak fluent English and Vietnamese.

● Local business culture knowledge inside out.

● Logical thinking.

● Customer-focused attitude.

● Self-sufficient skill.