​1. MAIN OBJECTIVES :

• Provide equipment service to assigned customer

• Conduct equipment, retrofit kit installation & setup

• Collect and analyse customer’s data for handler’s acceptance/ buy off

• Support the service business within installed base to fill customer’ needs

• Coordinate with internal technical staff to improve equipment performance

• Report all equipment’s issue to concerned staff and update WebQC accordingly

• Take ownership and accountability, no customer complaint

• Prepare on site technical report upon demand

2. RESPONSIBILITIES :

• Coordinate Installation and set-up equipment & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customer

• Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer

• Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly

• Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in house/ on-site support, in order to fulfil company’s vision and quality policy

• Update the project issue into WebQC and follow up with the factory (Project Manager, Engineering dept and Account Manager) to resolved it within committed date. Review all listed issues thru weekly meeting with customer and internal technical staff, manage highlighted issue till closure

• Responsible and follow up the activity for assigned customer. Be the main window to communicate between company and customers on the daily service support (include factory/ engineering support)/ issue on the machine, escalate to your superior if not getting any internal support.

• Work is to perform with no compromise in quality, both in handling technical topic and communication (both internal and external), do not expose internal confidential communication to customers

• Any tasks that may be assigned to you from time to time

3. REQUIREMENT AND QUALIFICATION :

Background :

• Bachelor degree in micro-mechanics/ mechanics or equivalent.

• Good knowledge of electronics/ mechanical.

Work experience :

• Strong background of mechanical/ electro-mechanics or equivalent field.

• At least 3 years of working experiences in

Language skills :

• Fluent English (spoken and/ written skills).

• Know other languages will be advantage.

Specific skills :

• Technical skills, mechanical and electrical.

• Customer relation skills.

Personal criteria :

• Number of open issues solve on the field.

• Clear structured of work approach.

• Good communication.

• Engineering solution.

• Project handling competence.

• Number of customer handler acceptance protocols signed.

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