Head of Customer Excellence

Location Ho Chi Minh City
Category C-suite, Customer Service
Job reference 11430
Salary Competitive Salary
Job type Permanent
Consultant email giang.tran@manpower.com.vn
Consultant contact no +84 28 3911 0950 | ext. 149
Date posted Sep 16, 2021

1. Job Responsibilities:

  • Collecting/acting on customer & market data and insights;
  • Managing all projects related to the customer experience, develop digital channels development strategy and new digital touch points development
  • Keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders
  • Leveraging approaches in customer experience, loyalty programs, sales and marketing strategies
  • Executing multi-channel excellence/digital through meaningful customer engagement
  • Recruit, build and develop an engaged, competent and effective team

2. Job Qualifications:

  • Bachelor’s degree or Master’s degree
  • At least 12 years of relevant experience
  • A wealth of experience in customer experience, digital transformation, continuous improvement & project management
  • Strong leadership and interpersonal skills
  • Strong stakeholder management skill
  • Fluent in English