1. Job Responsibilities:

• Collecting/acting on customer & market data and insights;
• Managing all projects related to the customer experience, develop digital channels development strategy and new digital touch points development
• Keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders
• Leveraging approaches in customer experience, loyalty programs, sales and marketing strategies
• Executing multi-channel excellence/digital through meaningful customer engagement
• Recruit, build and develop an engaged, competent and effective team

2. Job Qualifications:

• Bachelor’s degree or Master’s degree
• At least 12 years of relevant experience
• A wealth of experience in customer experience, digital transformation, continuous improvement & project management
• Strong leadership and interpersonal skills
• Strong stakeholder management skill
• Fluent in English