Location: Hanoi (Remote)
Report: Head of Department (based in Singapore)
Job Description
- Perform desktop, printing and peripherals support
- 1st level support and resolution to technical issues involving desktop clients, standard and client
- Applications, and hardware issues
- Provide technical service to end users, troubleshooting issues related to personal computers,
- Applications and IP phones
- Manage Windows 7, 8 & 10, MS Office Applications, network connectivity, printer mapping etc.
- Manage email messaging configurations and troubleshooting issues for Outlook
- Manage desktop hardware troubleshooting and diagnosis
- Comprehensive documentation of all support calls.
- Knowledgeable on different IT Technologies where continuous learning in the work field is expected
- Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
- Perform administrative and other tasks as deemed necessary by the HelpDesk Team Lead
- Adhoc duties as assigned
- May be required to be on a rotating shift
Job Requirements
- Candidate must possess at least a Higher secondary/Pre-U/A level/College in Computer Science,
- Information Technology or equivalent
- Strong knowledge of LAN/WAN technologies such as TCP/IP networking
- At least 5 year(s) of working experience in the related field is required for this position
- Excellent interpersonal and communication skills
- Knowledge with Windows operating systems
- Experience with Office 365 and Active Directory preferred
- Proficient communication in English, Mandarin is a plus. (in order to provide technical service to English and Mandarin speaking end users, troubleshooting issues related to personal computers, applications and IP phones.)