Senior Expert, Process Design & Improvement

Location Hoan Kiem
Category Operations
Job reference 11256
Salary 80.000.000-120.000.000
Job type Permanent
Consultant email
Consultant contact no 0336 925 689
Date posted Jul 21, 2021


Operational Process Improvement

  • Research and analyse existing operating processes to identify gaps for process improvement.
  • Review/exchange data points, findings, analysis and provide improvement suggestions/timely feedback to relevant stakeholders.
  • Coordinate with other functional units to build detailed process design and deploy technology systems per agreed design.
  • Monitor, measure and evaluate the implementation of technology and process improvement activities based on agreed schedule and quality standards.
  • Periodically review and improve the operating procedures for the Division.

Risk Management and Compliance

  • Support the management of operational risks and comply with requirements.
  • Ensure new and improved process designs and technology application comply with required standards to address operational gaps and inefficiencies.



  • A Bachelor's degree or higher in Banking and Finance, Economics, Business Administration, Operations Management

Domain Expertise

  • Professional certification in Lean Six Sigma, Kaizen, Agile/Waterfall Project Management is preferred
  • At least 7 years of experience in process design and project management
  • Experienced in programs/projects to improve customer experience and operational efficiencies
  • Knowledgeable in credit banking, card services, payment and trade finance
  • Knowledgeable in quality management models and process improvement methodologies
  • Business English standard of proficiency as required for the role

Other information

  • Working location: Hanoi & HCM (but have to relocate to HN in the 1st year)