KEY RESPONSIBILITIES
1. Localize content and marketing materials from English to Vietnamese.
2. Provide quotation support to portfolio customers to meet SLA for quotation turnaround.
3. Maintain a quotation log and record system for each sales member utilizing QM2 / SAP quotation tools for both local and export market
4. Primary focus on country & territory customer’s accounts through QM2 / SAP quotation tools
5. Ensure relevant details are correct including Price, Part Numbers, Delivery Address, Packaging and Contact Details are accurate with each transaction
6. Update / maintain data (e.g. New Contacts) into the relevant SAP / CRM database in a timely and professional manner following established procedures
7. Process and track responses to ensure successful order conversion from the assigned territory
8. Take ownership of and exceed quotation targets set
9. Work with cross functions and sales team to ensure quote efficiency and effectiveness to customers
10. Flexibility to coordinate multiple tasks with changing levels of prioritization as assigned by Manager
11. Develop positive relationships to retain loyal customers; inform supervisor/manager and others in a timely manner of issues affecting relationships with customers.
12. Suggest improvements in procedures and possible corrective actions for problems, thereby improving the quality and efficiency of the department.
13. Assist the Sales Support Administrator with any other duties and reports required from time to time
14. Maintain a positive work atmosphere by behaving and communicating in an effective manner with customers, co-workers, and supervisors according to the company behaviors.
15. Other duties as may be assigned from time to time.
16. Follow up calls to customers on the assurance of the quotations received.
17. Co-ordinate with warehouse/third party logistics on the timely orders/shipments dispatch.
18. Emails and quotations to be responded within 24 hours work day. Orders to be processed within the same work day.
19. Work closely and highlight to Business Development Manager on all customers’ inquiries, quotations, orders, concerns, etc.
20. Escalate to Tech / BOM Team for cross references/BOM List.
21. Well written and spoken Vietnamese. Able to communicate in English
22. Assist in some English to Vietnamese translation work
REQUIREMENTS
Working from Mon - Fri (8:00 - 17:00)
Good English language and numeracy skills
Minimum 1 year of sales support/ sales administration experience.
Good working knowledge of Microsoft Office, especially Excel.
Enthusiastic team player
Excellent communication and interpersonal skills , good teamwork skill.
Strong planning, priority and time management skills
Knowledge in SAP System is a plus