​A. MAIN RESPONSIBILITIES

I. Manage Customer Call Center (CRM):

- Train & manage customer call center on hotline and social media channels.

- Handle customers inquiries

- Drive call center to achieve digital lead quality & manage dealers' compliance to process of Lead follow up, lead record on Salesforce

II. Retail Marketing:

_ Work losely with each and every Dealer to consolidate nationwide annual retail marketing plans and budget of all dealers.

_ Review store visual of Dealer showroom, marketing campaign.

_Review Retail Marketing plans & report from Dealers. Call for actions and follow-up.

B. REQUIREMENTS

Education

- University of business administration/ Economic/ related field

- Good command of spoken and written English, Vietnamese; excellent interpersonal skill

- Computer PC skills for Microsoft Word, Excel, PowerPoint

Experience

- Min. 3 years of experience in CRM and similar fields

- Good knowledge of Vietnamese auto/ car market, consumer behavior, customer insight and expectations

- Interpersonal skills and presentation skills. Good problem solving skill & customer services mind-set

C. APPLICATION:

Interested candidates please send your updated CV to email: dang.nguyen@manpower.com.vn or phone: