Job Description:
Provide technical support to customers via field visit, phone calls, emails,
Provide remote support about Lyophilizer machines to customers via phone calls, message, emails, as a contact window for key customer service.
Work directly with customers at their site to perform new Installation / commissioning/after sales service,
Diagnose machine problems and determine proper solutions to customer,
Ability to work flexible shifts and adapt to changing work schedules and ability to work under pressure
Calibration/qualification of our Clients products as per accepted customer order requirement
Support and train customers on the product solutions that have been purchased
Build positive relationships with customers
Produce timely and detailed service reports, which summaries/get the key point of customer’s new requirement/comments/suggestions on design/manufacturing/service of our Clients products so as to support Shanghai Head Office continuous improvement.
Conduct training & technical communication to customer and make great relationship with customers to increase customer satisfaction.
Job Requirement:
A bachelor’s degree in Pharmaceutical engineering, Chemical engineering, Process equipment, Mechanical engineering or similar, connected to the position posted.
Experience: a minimum of 3 years’ experience in renowned Pharmaceutical equipment manufacturing Company, or in renowned Pharmaceutical companies’ engineering department, consultant companies.
Experience in working with freezing machines, dry freezing machines is a plus
Detail design experience/Manufacturing management experience is a plus,
Knowledge: Good knowledge about pharmaceutical equipment. The pharmaceutical equipment mainly include lyophilizer, ampoule filling line, vital filling line, PFS (pre fill syringe), auto loading system, orabs / isolator, Auto visual Inspection and Leakage detection machine, etc.
Software: Good Micro Office skills, Good Auto-CAD abilities.
Languages: Fluency in English.
Communications: Excellent communication and interpersonal skills, including the ability to develop and manage effective working relationships at all levels.
Enthusiastic, innovative and able to change.
Work under pressure, and execute quickly.
Up to 70% travel may be required.
Reporting to: Area Service manager, and get support from Area Service manager and directly from Client headquarters
Salary: 1500-2000$