Field Service Engineer (Cooling System)

Địa điểm Hà Nội
Ngành nghề Sản xuất
Category Customer Service, Engineer
Mã số 10086
Loại công việc Cố định
Lương 20.000.000-40.000.000
Email liên hệ phuong.le@manpower.com.vn
Điện thoại liên hệ 0973 665 959
Ngày đăng Tháng bảy 08, 2020

Job Description:

  • Provide technical support to customers via field visit, phone calls, emails,

  • Provide remote support about Lyophilizer machines to customers via phone calls, message, emails, as a contact window for key customer service.

  • Work directly with customers at their site to perform new Installation / commissioning/after sales service,

  • Diagnose machine problems and determine proper solutions to customer,

  • Ability to work flexible shifts and adapt to changing work schedules and ability to work under pressure

  • Calibration/qualification of our Clients products as per accepted customer order requirement

  • Support and train customers on the product solutions that have been purchased

  • Build positive relationships with customers

  • Produce timely and detailed service reports, which summaries/get the key point of customer’s new requirement/comments/suggestions on design/manufacturing/service of our Clients products so as to support Shanghai Head Office continuous improvement.

  • Conduct training & technical communication to customer and make great relationship with customers to increase customer satisfaction.

Job Requirement:

  • A bachelor’s degree in Pharmaceutical engineering, Chemical engineering, Process equipment, Mechanical engineering or similar, connected to the position posted.

  • Experience: a minimum of 3 years’ experience in renowned Pharmaceutical equipment manufacturing Company, or in renowned Pharmaceutical companies’ engineering department, consultant companies.

  • Experience in working with freezing machines, dry freezing machines is a plus

  • Detail design experience/Manufacturing management experience is a plus,

  • Knowledge: Good knowledge about pharmaceutical equipment. The pharmaceutical equipment mainly include lyophilizer, ampoule filling line, vital filling line, PFS (pre fill syringe), auto loading system, orabs / isolator, Auto visual Inspection and Leakage detection machine, etc.

  • Software: Good Micro Office skills, Good Auto-CAD abilities.

  • Languages: Fluency in English.

  • Communications: Excellent communication and interpersonal skills, including the ability to develop and manage effective working relationships at all levels.

  • Enthusiastic, innovative and able to change.

  • Work under pressure, and execute quickly.

  • Up to 70% travel may be required.

Reporting to: Area Service manager, and get support from Area Service manager and directly from Client headquarters
Salary: 1500-2000$