Location : Bhiraj Tower, Sukhumvit Rd., Bangkok Thailand
Language Proficiency: Bi-Lingual – English and Native language
Job Description:
· Train agents on product and process, as and when there are NHT batches
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers
• Demonstrating innovation in training by carrying floor requirement into classroom training.
• Maintaining Data as per training Processes
• Driving C-Sat & E-sat initiatives to add value to the Process and customer
• Production hours to be given weekly in the absence of NH training
Job Specifications:
• Strong communication and Analytical skills
• Strong presentation and content delivery skills
• Good interpersonal skills
• Willing to work 24*7 (Day and Night Shifts - Rotational) with no fixed week offs