Job responsibilities:
- Manages and coordinates operational and administrative activities related to Support Service including Kitchen, Restaurant, Housekeeping, Security and Engineering.
- Implements policies and practices for assigned areas to ensure compliance with Medical standards and external requirements
- Participates and leads environment of care initiatives
- Maintains knowledge of best practices in Support Services operations and recommends changes as appropriate
- Promotes and provides quality customer service and proactively identifies and resolves customer issues
- Contributes to strategic planning and budget development for respective departments
- Manages team performance, and analyzes performance against key performance indicators and metrics, fosters a collaborative environment to address performance deficiencies and provides coaching/mentoring to ensure the highest levels of individual and team performance.
- Analyzes and identifies opportunities to increase operational efficiencies
- Undertakes special projects and assignments as directed.
- Develops operations strategy and oversees process improvement opportunities across respective departments that result in operational and patient satisfaction enhancements
Job requirements:
- At least 5 years as a supervisory or management level position, which includes responsibility for overseeing the maintenance and setup of area, equipment and supplies in compliance with infection control requirements, accreditation, and regulatory standards.
- Bachelor’s Degree in Business or equivalent
- Good Knowledge in the following:
- Institutional housekeeping, restaurant, kitchen and engineering & maintaineance practices and procedures
- Procedures, requirements and laws affecting purchasing and procurement, budgeting, and personnel management
- Ability to effectively plan, organize and supervise the work of others; ability to communicate effectively, both orally and in writing;
- Ability to relate to and deal effectively with all levels of personnel and contract personnel;
- English proficiency