​RESPONSIBILITIES:

Use analytical skills, technical skills, creative skills, and interpersonal skills to support every phase of company’s implementation lifecycle. Nurture our relationships with Trading Partners and establish company as the market leader to assist companies to do business in any direction.

1. KRA 1: Establish New Trading Partners (35%) 
- Ensure the Trading Partner has a single EDI point of contact for all inquiries. 
- Establish and test connectivity between the Trading Partners and Customers. 
- Gather, maintain, and publish mapping specifications for departmental consumption. 
- Ensure mapping is being completed in accordance with the departmental Service Level Agreements (SLAs).

2. KRA 2: Relationship Management (25%) 
- Establish and maintain accurate Trading Partner test instructions.  
- Align company with the Trading Partners as a preferred EDI provider for their vendors.
- Establish company as a “test exempt” partner to help speed the deployment process.

3. KRA 3: Technology Management (20%) 
- Troubleshoot and resolve all production communication errors in accordance with departmental SLAs.
- Document internal processes and contribute to standard operating procedures (SOP’s).

4. KRA 4: Professional Services Departmental Support (10%) 
- Support Professional Services with EDI Standards, Trading Partner feedback, labels, and advanced troubleshooting.
- Support “kick-off calls” to explain technology and processes to the customer.

5. KRA 5: Sales Support (10%)

REQUIREMENTS:

- Bachelors of Art in Economics/ English/ Comp Science or a similar field.

- Proficient in English. Must be personable and confident in communication via telephone, and well-written professionally via email.

- Customer relation will be an added advantage.

- Working time: 02 breaking shifts, Morning: 8:00 AM-12:00 PM and Evening: 8:00 PM - 00:00 AM.

APPLICATION: Interested candidates please send your updated CV via email: an.nguyen@manpower.com.vn or Phone: 0329 811 119 (Ms. An).