Customer Service

Location Ho Chi Minh City
Industry Technology, Others
Category Customer Service
Job reference CON 202002
Salary VND 15,000,000 - 20,000,000
Job type Permanent
Consultant email hcmc.convenience.source@manpower.com.vn
Date posted Feb 04, 2020
Consultant contact no 0949293897

RESPONSIBILITIES

  • Handling Level 2 payments-related escalation from clients

  • Provide 24/7 Hotline Support.

  • Coordinating with different departments/functions to resolve the Level 2 escalations

  • Resolving product or service problems by clarifying the customer’s complaint

  • Determining the cause of the problem

  • Selecting and explaining the best solution

  • Expediting correction or adjustment; following up to ensure resolution

  • Testing local payment channels.

  • Reporting to Team Leader

REQUIREMENT

  • At least Vocational Diploma/Short Course Certificate, Bachelor’s/College Degree, any field

  • Have a background on creating competitor analysis.

  • 2-3 year experience in the field of Customer Service

  • Proficient in English language (written and oral communication)

  • A strong customer focus and passion to provide as outstanding level of service

ADDITIONAL INFORMATION

  • Working location: Sai Gon Center - 65 Le Loi, Ben Nghe, Dis.1

  • Working time: 9AM - 6PM, Mon - Fri

  • Benefits: 13th month salary, health care insurance, Tet gift, Mid-Autumn gift,....