Handling Level 2 payments-related escalation from clients
Provide 24/7 Hotline Support.
Coordinating with different departments/functions to resolve the Level 2 escalations
Resolving product or service problems by clarifying the customer’s complaint
Determining the cause of the problem
Selecting and explaining the best solution
Expediting correction or adjustment; following up to ensure resolution
Testing local payment channels.
Reporting to Team Leader
At least Vocational Diploma/Short Course Certificate, Bachelor’s/College Degree, any field
Have a background on creating competitor analysis.
2-3 year experience in the field of Customer Service
Proficient in English language (written and oral communication)
A strong customer focus and passion to provide as outstanding level of service
Working location: Sai Gon Center - 65 Le Loi, Ben Nghe, Dis.1
Working time: 9AM - 6PM, Mon - Fri
Benefits: 13th month salary, health care insurance, Tet gift, Mid-Autumn gift,....