Document Processing Specialist

Location Ho Chi Minh City
Industry Professional Services/Consulting
Category Admin
Job reference 13498
Job type Permanent
Consultant email chi.tran@manpower.com.vn
Date posted Nov 18, 2022

Responsibilities:

  • Carry out customer due diligence to ensure clients’ eligibility.
  • Analyze clients’ sources of funds, and provide flexible plans for immigration cases in accordance with the process and requirements.
  • Prepare suitable checklists for each case and advise clients on additional documents and information required.
  • Perform paperwork such as quality control of translated client documents, scanning and organizing documents, etc.
  • Work with State authorities and other agencies for document certification and legalization, and other related affairs.
  • Assure application accuracy before lodging.
  • Update immigration laws and policies for improved processing procedures over time.
  • Keep clients informed about their application statuses and other information and its projects.
  • Support answering clients chat box, event organizations, and customer services for Vietnam clients.

Requirements:

  • Possess excellent verbal written and formal presentation skills in English and Vietnamese.
  • Have a degree in business/finance/law/English language with which related experiences is a plus.
  • Have skills of customer services, strong attention to detail, and logical thinking.
  • Be passionate in making strategies and planning immigration processing procedures.
  • Have exceptional time, conflict management and organizational skills.
  • Be able to work under pressure and comfortable working in a deadline-driven environment.
  • Have proficiency in computer usage, especially the Microsoft Office and email. Be willing and eager to learn new skills and knowledge as much as possible.