Process Trainer: Indonesia (Bahasa Indonesia)

Industry Others
Category Expats, Operations
Job reference TH002
Salary Negotiable
Job type Permanent
Consultant email
Date posted Nov 21, 2019

​Location : Bhiraj Tower, Sukhumvit Rd., Bangkok Thailand

Language Proficiency: Bi-Lingual – English and Native language

Job Description:

· Train agents on product and process, as and when there are NHT batches

• Work closely with Ops and Quality team design action plans to plug areas of opportunity

• Responsible for defined training conversion

• Managing retention during training

• Consistent alignment with operations by auditing calls, emails, chats, understanding needs, conducting refreshers

• Demonstrating innovation in training by carrying floor requirement into classroom training.

• Maintaining Data as per training Processes

• Driving C-Sat & E-sat initiatives to add value to the Process and customer

• Production hours to be given weekly in the absence of NH training

Job Specifications:

• Strong communication and Analytical skills

• Strong presentation and content delivery skills

• Good interpersonal skills

• Willing to work 24*7 (Day and Night Shifts - Rotational) with no fixed week offs

Interested candidates, please submit your resume, recent photograph, and expected salary.

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