User Operation Executive

Location Ho Chi Minh City
Industry Communications/Advertising/Arts & Media
Job reference CON 202013
Salary VND 14,000,000 - 30,000,000
Job type Permanent
Consultant email hcmc.convenience.sourcing@manpower.com.vn
Date posted Apr 03, 2020
Consultant contact no 0963 647 191

​Responsibilities:

1.Proficient in features and how to play live-streaming, understanding the needs and psychology of VIP users

2.Responsible for establishing contact with VIP users, collecting, compiling, analyzing and managing user information.

3.Differentiate services for VIP users, answer questions and maintain good communication with users.

4.Continue to follow the condition of VIP users every day, and make strategies to maintain and enhance user activity, and guide in refilling

5.Coordinate and analyze various effective activities in accordance with the policies / plans of the operational team, and also help the operational team to collect questions and feedback from VIP users

Requirements:

1.Bachelor degree or above, base in Ho Chi Minh City. If there is work experience related to VIP customer service is preferred

2.English/ Chinese as a working language

3.Good image, good temperament, sales experience is preferred

4.Liked the internet field, and can quickly adapt to the live field streaming

5.Having good communication skills, able to analyze the psychology of users and take the initiative to provide good service

6.Able to work under pressure, able to respond to problems, make timely and reasonable solutions.

Benefits

1. Opportunity to be an integral part of one of the most energetic companies in media and live-streaming industry

2. Close interaction with the foreign company and foreign working style.

3. Competitive salary range and benefits