Field Service Manager – Industrial

Location North Vietnam, Vietnam
Industry Manufacturing
Category Others
Job reference 10165
Salary 40.000.000-60.000.000
Job type Permanent
Consultant email my.ngo@manpower.com.vn
Consultant contact no +84 976 249 933
Date posted Jul 20, 2020

Job Description

  • Hold regular meetings with Supervisors and Technicians, either with the team as a whole or individually as required

  • Ensure Service Technicians and Supervisors have the necessary skills, training & information to meet the KPI’s that they are set

  • Develop individual performance and training plans for Service Technicians to meet the KPI’s that they are set

  • Ensure Field Service Technicians and Supervisors are aware of monthly workloads & understand the departments KPI’s

  • Ensure that service technicians and Supervisors performance is monitored daily and in line with the weekly service business KPI’s

  • Manage the progression of Service Technicians through the Crown grading system as per the relevant policies

  • Work with tech supports to develop them as a rich recruitment resource pool

  • Undertake performance management in cases where performance fails to meet Company expectations

  • Provide possible solutions to recovering debt prior to approval of any credit

  • Input service job cards data entry accurately and in a timely manner before month end.

  • Reduce the risk of injuries and specifically reduce the Lost Time injury Frequency Rate

  • Ensure all customer complaints are dealt with in a timely fashion to the mutual satisfaction of both our customers and the Crown Service Department

  • Ensure completion rates for all Preventive Maintenance Program types are achieved as per levels required

  • Meet with, understand and address the needs of customers to help improve customer relations and retention while exploring potential business opportunities for Crown

  • To answer customers’ calls, queries and complaints in prompt and professional way

Job Requirement

  • Possess Engineering or equivalent degree.

  • Have at least 4 years hands-on experience managing a team.

  • Excellent customer service and communication skills.

  • Experience in the Material Handling Equipment industry will be an added advantage.

  • Willing to travel between Hanoi, Bac Ninh, Hung Yen and surrounding areas.