IT Helpdesk Engineer

Location Hanoi, Hanoi
Industry Information & Communications Technology (ICT)
Job reference 11270
Salary 20.000.000-40.000.000
Job type Permanent
Consultant email
Consultant contact no
Date posted Jul 29, 2021

Location: Hanoi (Remote)

Report: Head of Department (based in Singapore)

Job Description

  • Perform desktop, printing and peripherals support
  • 1st level support and resolution to technical issues involving desktop clients, standard and client
  • Applications, and hardware issues
  • Provide technical service to end users, troubleshooting issues related to personal computers,
  • Applications and IP phones
  • Manage Windows 7, 8 & 10, MS Office Applications, network connectivity, printer mapping etc.
  • Manage email messaging configurations and troubleshooting issues for Outlook
  • Manage desktop hardware troubleshooting and diagnosis
  • Comprehensive documentation of all support calls.
  • Knowledgeable on different IT Technologies where continuous learning in the work field is expected
  • Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
  • Perform administrative and other tasks as deemed necessary by the HelpDesk Team Lead
  • Adhoc duties as assigned
  • May be required to be on a rotating shift

Job Requirements

  • Candidate must possess at least a Higher secondary/Pre-U/A level/College in Computer Science,
  • Information Technology or equivalent
  • Strong knowledge of LAN/WAN technologies such as TCP/IP networking
  • At least 5 year(s) of working experience in the related field is required for this position
  • Excellent interpersonal and communication skills
  • Knowledge with Windows operating systems
  • Experience with Office 365 and Active Directory preferred
  • Proficient communication in English, Mandarin is a plus. (in order to provide technical service to English and Mandarin speaking end users, troubleshooting issues related to personal computers, applications and IP phones.)