I. Job purpose
- The job holder is responsible for conducting research and analysis in order to create a detailed business analysis, outline problems, opportunities and solutions for a business.
- The job holder will identify all required data sources, internal and external to support targeted research, analysis and documentation.
- The job holder is expected to develop new business models to support sound, data-driven business decisions and solutions.
II. Key Accountabilities
1. Research and Analysis
- Gather market trends and internal data to conduct analysis based on business issues and needs as they relate to a potential change or transformation.
- Develop informative and actionable reports that highlight business trends and opportunities for improvement.
- Identify and report trends and patterns to provide forecast on business plans.
- Use data modelling, budgeting and forecasting techniques to present analysis for business decisions.
- Recommend solutions (services, processes or products that solve a particular problem), consider pros and cons of each recommendation.
- Identify costs and business savings.
2. Reporting and Documentation
- Work closely with project teams / business tribes to understand and document business objectives and processes.
- Suggest modifications and improvements for improved operating efficiencies.
- Implement, test and deploy solutions to business problems.
- Create functional specifications / documentation / user manuals for new systems and processes.
- Explain technical jargon to non-technical / commercial teams.
- Simplify requirements so they are easily understood across the whole team.
III. Key Relationships
1. Direct Manager
Product Owner / Senior Product Owner / Business Analyst Manager
2. Direct Reports
3. Internal Stakeholders
Teams within and across Divisions
4. External Stakeholders
Customers and partners providing professional services
IV. Qualifications and Experience
- A Bachelor's degree or higher in Finance, Banking, Economics, Computing, Information Technology, Business Management or relevant disciplines
- Certification from the Institute of Business Analysis (IIBA) is preferred
- At least 5 years of experience in a similar role in a financial institution with commercial awareness
- Business English standard of proficiency is required
- Intermediate to Advanced MS Excel skills
- Proven analytical and modelling capability with gap analysis, SWOT analysis
- Experience working across multiple project scopes and in an agile operating environment
- Experience writing SQL queries and using data visualization techniques and tools
V. Functional Competencies
- Digital Literacy
- Agile mindset and working
- Influencing and Negotiation
- Analytical Thinking
- Business acumen
- Financial acumen
- Market assessment
- Systems Requirement specification
- Quality management
VI. Leadership Competencies
- Strategic Mindset
- Change and Innovation
- Collaboration
- Talent Development
- Results Orientation
VII. Culture Fit (Core Values)
- Collaboration For Common Objectives
- Customer Centricity
- Innovation and Creativeness
- Self-development
- Work Efficiently
VIII. Personal Attributes
- Integrity, modest
- Optimistic, Adaptable & Emotionally Controlled
- Conscientious, Resilient, Vigorous & Achieving
- Persuasive, Unconventional & Forward Thinking