Strategic Designer

Location Hanoi
Industry
Category Design/Architect
Job reference 11422
Salary 80.000.000-120.000.000
Job type Permanent
Consultant email thao.le@manpower.com.vn
Consultant contact no 844 3974 45 74
Date posted Sep 09, 2021
Job Descriptions
  • Bring customer-centric digital design to the front line of business solutions
  • Bridge the gap between the Bank and customers by communicating the voice of the customers at all time, creating beautiful, engaging products and services
  • Delivers expertise on customer journey changes (e.g., nudges) while designing the customer interactions and experience
  • Conduct ethnographic research to identify pain point and opportunities, incl. qualitative and quantitative methodologies
  • Create and collect customer research, data and interviews
  • Design end-to-end journey that solves user and business pain points
  • Innovate on future scenarios for squads to practice response
  • Work with cross-functional teams of experience designers, user researchers, UX/UI designers, developers, consultants, architects and business stakeholders to ensure effective implementation of design
  • Tests prototypes with customers

Requirements:

  • 5+ experience as researcher/ strategist in innovation, customer-centric services and designs
  • Bachelor's Degree in Psychology/Design or related field. Master's Degree is a plus.
  • Experience in banking and digital banking is preferred
  • Strong business acumen
  • Proven experience in conducting research and delivery service blueprint concepts, storyboards
  • Basic knowledge of tools such as Sketch, Adobe CS, and InVision as well as basic knowledge of HTML