*Key Responsibilities:
Liaising between Guests and Partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as additional travel advice, modifications, cancellations, and complaints.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Report immediately serious cases/ inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactive update information/ knowledge about customer service
*Requirements:
Graduated from High School or Above.
English in working is MUST – (100% foreigner)
Prefer candidates can work nightshift
Good voice – Having mindset in CS field – Problem Solving
*Benefits:
Salary: Basic 8.000.000VND
Incentive up to 1.200.000VND (depending on your performance)
Voice allowance (1.000.000VND if you handle inbound)
Probation 2 months (office hours), full 100% salary,
Social Insurance, nightshift and OT allowance.
Accident insurance 24/7.
14 days of leave/year.
13th Monthly Salary.
Annual Health Checkup.
Working Information:
Location 1: QTSC Building 1, Quang Trung Software City, Tan Chanh Hiep Ward, District 12, HCMC.
Location 2: Flemington Tower, Le Dai Hanh Street, Ward 15, District 11, HCMC.
- Working Time: 5 days/week, random off 2 days/week.
Shift: rotating shifts 24/7, 9 hours/shift (including 1.5 hours of rest).
• Day shift: 7:00 - 16:00 | 9:00 - 18:00 | 12:00- 21:00 | 13:00 - 22:00
• Night shift: 19:00 - 4:00 | 20:00 - 5:00 |21:00 - 6:00 | 22:00 - 7:00