KEY RESPONSIBILITIES:
• Receive, review, and process customer orders accurately and efficiently
• Monitor the status of orders and coordinate with relevant departments to ensure timely fulfillment and delivery.
• Maintain accurate inventory records, monitor stock levels, and coordinate with the warehouse team to ensure availability of products for order fulfillment.
• Identify and resolve order discrepancies, including pricing errors, product shortages, and shipping issues, in collaboration with relevant teams.
• Ensure compliance with company policies, procedures, and regulatory requirements related to order processing and fulfillment.
• Collaborate closely with sales, customer service, finance, and logistics teams to ensure alignment and achieve common goals.

KEY REQUIREMENTS:
• Bachelor's degree in business administration, supply chain management, or related field preferred
• Proven experience in order management, customer service, or a related role
• Excellent communication and interpersonal skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Team player with a collaborative approach to work
• Ability to multitask, prioritize tasks, and meet deadlines in a dynamic environment.
• Good communication in English and Chinese

BENEFIT:
• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance and retirement plans.
• Opportunities for professional development and advancement within the company.
• Dynamic and collaborative work environment with a focus on innovation and excellence.