Team Leader Operations (Indonesia and Malaysia)

Location Bangkok
Industry Others
Category Expats, Operations
Job reference TH004
Salary Negotiable
Job type Permanent
Consultant email
Date posted Nov 21, 2019

​Location: Bhiraj Tower, Sukhumvit Rd., Bangkok
Language Proficiency: Bi-Lingual – English and Native language

Job Description:

· Managing a team of 20 to 25 employees.

· Day to day operation to ensure the internal/external targets are met

· Ability to understand the CTQ parameters that affect the process and work on them.

· Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.

· Working with client closely to resolve issues and disseminate updates on the floor.

· Attending conference calls and meetings with both clients and internal team members to ensure smooth operation.

· Leading and coaching team members to ensure the quality of service meets SLA and agreed service standards

· Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations .

· Maintain self-knowledge of product by self-productivity, audit team work on quality parameters.

Job Specifications:

· Excellent communication skill both verbal and written

· Good team player, process driven, and result oriented.

· Strong people management and problem solving skill.

· Should be willing to work in shifts along with the team in customer business time.

· Proficient in MS office (Powerpoint, Excel, Word)

Interested candidates, please submit your resume, recent photograph, and expected salary.
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