JOB DESCRIPTIONS
-
Building systems, processes and regulations
-
Develop and update operational processes, handbook of customer service
-
Participate in designing requirements, building and testing software and applications for customer service, including but not limited to call center services, CRM, chatbot ... as assigned
-
Participate in developing training materials, professional training, customer service for partners (if any)
-
-
Ensure the implementation of the Company's customer service activities is in accordance with the plan & requirements
-
Directly perform and be responsible for providing all services required for the Company's customers
-
Manage the quality of services provided via the hotline and other customer service channels of the Company
-
-
Management work
-
Build trading team
-
Manage, train and develop staff capacity to meet job requirements
-
-
Report and improve CS activities
-
Other tasks as assigned
REQUIREMENTS
-
Educational Qualifications
-
University graduate or higher major in Business Administration, Finance, Securities, Banking or related subjects
-
-
Professional Knowledge
-
Have knowledge about market
-
Have knowledge about financial product
-
Have knowledge about fintech trend is a plus
-
-
Relevant Experience
-
At least 10 year experience in customer service and/or call center management in securities companies or financial institution ...
-
At least 3 years working experience in management role
-
-
Required Competencies
-
MS Office (Word, Excel, PPT): fluent
-
English skills: Can communicating and presenting in English
-
Communication skills, presentation and persuasion
-
Problem-solving skills
-
Team management skills
-