I. SCOPE OF WORK:
-
Support IT infrastructure setup in new office.
-
Provide all level of IT support (L1, L2 and L3) and management to Data Center, IT Infrastructure system and end-point devices - Windows & Apple MAC System, Office 365, mobile MDM, Servers, Storage, Backup, Network equipments, User Laptop, WiFi, network connection,ServiceNow etc.
-
Provide end-user support and troubleshooting on IT related issues (e.g. Account setup, Password access, Laptop issues, application access, application issue, etc.)
-
Support system monitoring and tuning to ensure IT systems are stable to support business operation and meet US InfoSecurity Requirements
-
Coordinate with Vendors on IT equipment support and maintenance
-
Responsible for IT Equipment Inventory management, support IT equipment procurement process on IT equipments purchase and maintenance contracts
-
Support documentation update on IT workload and BAU activities regularly
-
Provide suggestions & support the fix on any security related vulnerability
-
Coordinate with US IT team on Change Request submission and review
-
Review Security log in a regular bases
-
Provide user support on applications and user account maintenance (e.g.SAP, Ariba, PLM and other internal applications)
-
Generate daily reports to support business functions on procurement, accounting and suppliers
-
Provide support and training when application roll out , UAT and user manual preparation
-
Business process automation i.e . reporting, system processes
II. REQUIREMENTS:
-
Degree/Higher Diploma holder in Computer Science / IT or related discipline
-
Over 6 years’ solid working experience in IT Infrastructure (e.g. Network, System, Storage, VM, Telecommunication, End-point devices) and End-user / HelpDesk support.
-
ITIL/MCSE/CCNA qualification is required
-
Experience in Datacenter Facilities and Operations / VMware virtualization / Data Backup and Disaster Recovery systems / Microsoft Windows Server & AD server administration and support is a definite advantage
-
AWS Associate Architect/PMP /CDCP/CISSP certifications are advantages
-
Good knowledge of switches, router and firewall support (Cisco / Checkpoint / SSL VPN Tunnel)
-
Good knowledge of network layer 2, layer 3 and routing protocol including TCP/IP, Ethernet and VLAN
-
Knowledge on SAP, Ariba and T-SQL, Power platform i.e. PowerBi, Power Automate, Power App
-
Good team player, energetic, responsible and positive
-
Well-organized and result-oriented, self-motivated and able to work independently
-
Strong analytical and problem-solving skills with abilities to translate business requirements into technical specifications
-
Excellent communication skills with all levels of user and vendor management
-
Very good command in written and spoken English (working/reporting with foreigners/international counterpartners/vendors)