IT System Engineer

Location Vietnam
Industry Manufacturing , Technology
Job reference 15247
Job type Permanent
Salary 40.000.000-60.000.000
Consultant email phuong.nguyenhien@manpower.com.vn
Consultant contact no 0785 176 176
Date posted Dec 11, 2023

I. SCOPE OF WORK:

  • Support IT infrastructure setup in new office. 

  • Provide all level of IT support (L1, L2 and L3) and management to Data Center, IT Infrastructure system and end-point devices - Windows & Apple MAC System, Office 365, mobile MDM, Servers, Storage, Backup, Network equipments, User Laptop, WiFi, network connection,ServiceNow etc. 

  • Provide end-user support and troubleshooting on IT related issues (e.g. Account setup, Password access, Laptop issues, application access, application issue, etc.) 

  • Support system monitoring and tuning to ensure IT systems are stable to support business operation and meet US InfoSecurity Requirements 

  • Coordinate with Vendors on IT equipment support and maintenance  

  • Responsible for IT Equipment Inventory management, support IT equipment procurement process on IT equipments purchase and maintenance contracts  

  • Support documentation update on IT workload and BAU activities regularly 

  • Provide suggestions & support the fix on any security related vulnerability 

  • Coordinate with US IT team on Change Request submission and review 

  • Review Security log in a regular bases 

  • Provide user support on applications and user account maintenance (e.g.SAP, Ariba, PLM and other internal applications)  

  • Generate daily reports to support business functions on procurement, accounting and suppliers 

  • Provide support and training when application roll out , UAT and user manual preparation 

  • Business process automation i.e . reporting, system processes 

II. REQUIREMENTS:

  • Degree/Higher Diploma holder in Computer Science / IT or related discipline 

  • Over 6 years’ solid working experience in IT Infrastructure (e.g. Network, System, Storage, VM, Telecommunication, End-point devices) and End-user / HelpDesk support. 

  • ITIL/MCSE/CCNA qualification is required 

  • Experience in Datacenter Facilities and Operations / VMware virtualization / Data Backup and Disaster Recovery systems / Microsoft Windows Server & AD server administration and support is a definite advantage 

  • AWS Associate Architect/PMP /CDCP/CISSP certifications are advantages 

  • Good knowledge of switches, router and firewall support (Cisco / Checkpoint / SSL VPN Tunnel) 

  • Good knowledge of network layer 2, layer 3 and routing protocol including TCP/IP, Ethernet and VLAN 

  • Knowledge on SAP, Ariba and T-SQL, Power platform i.e. PowerBi, Power Automate, Power App 

  • Good team player, energetic, responsible and positive 

  • Well-organized and result-oriented, self-motivated and able to work independently 

  • Strong analytical and problem-solving skills with abilities to translate business requirements into technical specifications 

  • Excellent communication skills with all levels of user and vendor management 

  • Very good command in written and spoken English (working/reporting with foreigners/international counterpartners/vendors)