Customer Service Manager

Địa điểm Hanoi, Vietnam
Ngành nghề
Category Customer Service
Mã số 10132
Lương 20.000.000-40.000.000
Loại công việc Cố định
Email liên hệ duong.dang@manpower.com.vn
Điện thoại liên hệ 84 904 776 588
Ngày đăng Aug 01, 2020

JOB DESCRIPTIONS

  • Building systems, processes and regulations

    • Develop and update operational processes, handbook of customer service

    • Participate in designing requirements, building and testing software and applications for customer service, including but not limited to call center services, CRM, chatbot ... as assigned

    • Participate in developing training materials, professional training, customer service for partners (if any)

  • Ensure the implementation of the Company's customer service activities is in accordance with the plan & requirements

    • Directly perform and be responsible for providing all services required for the Company's customers

    • Manage the quality of services provided via the hotline and other customer service channels of the Company

  • Management work

    • Build trading team

    • Manage, train and develop staff capacity to meet job requirements

  • Report and improve CS activities

  • Other tasks as assigned


REQUIREMENTS

  • Educational Qualifications

    • University graduate or higher major in Business Administration, Finance, Securities, Banking or related subjects

  • Professional Knowledge

    • Have knowledge about market

    • Have knowledge about financial product

    • Have knowledge about fintech trend is a plus

  • Relevant Experience

    • At least 10 year experience in customer service and/or call center management in securities companies or financial institution ...

    • At least 3 years working experience in management role

  • Required Competencies

    • MS Office (Word, Excel, PPT): fluent

    • English skills: Can communicating and presenting in English

    • Communication skills, presentation and persuasion

    • Problem-solving skills

    • Team management skills