Head of IT Service and Business Management

Địa điểm Hà Nội
Ngành nghề
Mã số 12301
Loại công việc Cố định
Email liên hệ thao.le@manpower.com.vn
Điện thoại liên hệ 844 3974 45 74
Ngày đăng Tháng tư 18, 2022
  • JOB DESCRIPTION
  • Assess current and anticipated business needs related to technology ranging from infra, application and digital development / improvement road-maps.
  • Manage day to day delivery of IT Service Center support and Change Request management process
  • Keep developing team’s operational strengths, motivating teams to keep improving the delivery efficiency and quality.
  • Determine metrics to measure IT service performance, comparing actual results to established benchmarks, and lead teams to solve issues as they arise
  • Closely manage the financial aspects of technology development and implementation by managing operating and capital budgets;
  • Perform careful analysis and forecasting of IT accountable budgets;
  • Provide leadership and guidance in IT cost optimization initiatives and device financial planning to meet budget objectives for CIO;
  • Accountability to CIO, FIN Control(s) and DCEO/ CEO of IT managed budgets.
  • Optimize IT spending to budget as approved by FIN department(s);
  • Proactively manage IT vendor spend to budget (& optimized with savings) and manage vendor delivery and risks;
  • Make decisive decisions on hiring staff to continuously improve and position team for business growth. Nature ‘best in class’ of talents hiring, skill developments across all responsible offices.
  • Build and operate IT Vendor Management team
  • Work with Procurement to acquire external IT services to a high level of standards
  • Proactively manage standards and practices, making adjustments based on changing circumstances or / and business strategies.
  • Have in-depth banking knowledge of IT Technical platforms and services to assist CIO with strategic plans, innovation planning and organizational changes.
  • REQUIREMENTS
  • University or higher degree, major in finance/ economics, banking/ business administration
  • Deep understanding on IT system in banking industry is preferable
  • 8-10 years of experience to the relevant job
  • 3-5 years of leadership experience in managing teams of 10-15 people
  • Extensive experience in IT service management, portfolio management and budgeting for banking and financial service environment