​WE NEED YOU:

• Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow.

• Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.

• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

• Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback regarding productivities and quality problems for service improvement.

• Work with workforce management tools and business tools to monitor calls and emails/Chat/Messaging to ensure schedules are achieved

• Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)

• Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.

• Working with Global team & build up client relationship and handle all reports (if needed)

WORK LOCATION: Tan Binh District, HCMC

WORKING TIME: Service time (Official time and based on Project time)

REQUEST

• University/Colleges required. Age : 26 to 30 years old.

• 1 years minimum supervising/leading a team of 20 or more people, in a call center/contact center environment.

• Experience in a high-growth organization strongly preferred.

BENEFITS

• Salary: Up to 17.500.000 Gross

• Periodical bonus: twice/year

• Position promotion, salary increase: once/year

• 13th month salary - Insurances followed Vietnamese Labor Law

• Bonuses, gifts for Holidays

• Activities: Birthday party, Employee engagement activities