Technical Consultant/Technical Support (IT)
Location: Hanoi

*Responsibilities:
- Pre-sales & Technical

Prime source of information for IDEMIA’s product and solution range with solid knowledge and comprehension of the Roadmap
Main interface for products related technical topic between the customer and IDEMIA
Scoping proposed products to meet client requirements
Tender preparation
SIM/eSIM/ M2M profile and application configuration and validation
Lobby and create customer awareness of IDEMIA product and services
Ensure feedback to Product Business Line on technical features required by the customer to help at the definition of IDEMIA product roadmap, in full coordination with the Sales and Marketing team
Provide on-going technical support to sales/distribution channels and contribute towards preparation of sales presentations, tender responses and proposals
Evaluate customer’s requirement and product’s specification

- Production

End to end project management. Includes specification, design implementation and testing
Bytecode development (JavaCard for STK)
Deliver technical documentation/specifications
BAP: schedule
Project coordination with RnD and Regional Technical Support team for project management:

+ Define functional requirement specification
+ Develop product
+ Product functional validation with customer
- Post-Sales

Maintain close relationship with technical counterpart of customer. Constant engagement in product specification reviews to upsell and influence the next product evolution.
Assist in quality complaint from customer on delivered goods through first level local troubleshooting. Support Quality team in the resolution of the problem and coordinate response/communication to the customer.

*Requirements:

- Experience & background

Prefer to have experience in areas of technical consulting / technical support
Strong knowledge in Computer Programing or Software Programing (user requirement specification clarification, design, development, testing, troubleshooting)
Degree in Computer Science or Telecommunication from a recognized institution
Prefer to have technical knowledge with JavaCard/ 3GPP/ ETSI / Global Platform / ISO 7816 standard.
Prefer to have technical knowledge with Cryptography - Symmetric/Asymmetric Algo., / PKI / Authentication / Certificate
Experience in validating JavaCard applet/ firmware / software product released by RnD

- Technical Skills

Technical writing: Requirements Gathering / Technical Documentation

Technical understanding: the industry standard (i.e JavaCard, smartcard 3GPP, ISO, ETSI), smartcard product technical features, application design, client technical requirement
Troubleshooting
Validation Method

- Education

- Language