Job Purpose:
- Reporting to Vietnam Operations Head, this position will focus on overall daily operations and Operations’ capability development in Vietnam – North.
- This position is responsible for providing leadership and direction to the warehouse team by directing a diverse in-house and subcontracted workforce to manage the throughput of our customer’s products and creating a safe working environment.
- The position is also expected to actively develop industry network & domain knowledge to enable market leadership in our operations infrastructure.
Roles & Responsibilities:
1. Customer KPIs
- Ensure customers KPIs are met for all LOBs – CNS, CLS and TMS.
- Develop and Drive Vendor Logistics Program (Product and Capabilities)
- Continuously identify service gaps and implement solutions to enhance customer satisfaction.
- Engage in infrastructure planning, BCP, Sustainability, Digital Transformation projects as required.
2. Operational Excellence
- Monthly Operations Dashboard - Performance visibility & Analytics
- Participate Vendor Performance review of service providers, Contracting, and Vendor Strategy.
- Drive Continuous Improvement Programs (Kaizen). Achieve Cost leadership.
- Deliver an active Capacity Management Plan (warehouse and trucking) with related stakeholders – Customer Service, KAM and Regional Ops
3. People Leadership
- Determine organization structure, roles and responsibilities and performance targets for the function
- Establish a culture of service excellence, flexibility, and cost consciousness
- Shape L&D, Succession Plans, Policy changes for a Sustainable organization
- Manage peak/off-peak resource allocation and drive inter-department workflow efficiencies
Requirements:
At least 5 years working experience in the logistics industry and track record in Operations Management (warehousing & distribution)
- In depth local knowledge about regulatory, regional practices, cultural differences.
- Track record in engaging large MNC accounts (complex business rules)
- Data-driven and process-minded leader
- Able to engage complex supply chain topics; meaningfully engage senior stakeholders and seek solutions in an ambiguous environment.
- Able to leverage technology or mobilize suitable stakeholders to implement solutions.
- Cross-functional experience is highly preferred