Responsibilities:

Carry out customer due diligence to ensure clients’ eligibility.
Analyze clients’ sources of funds, and provide flexible plans for immigration cases in accordance with the process and requirements.
Prepare suitable checklists for each case and advise clients on additional documents and information required.
Perform paperwork such as quality control of translated client documents, scanning and organizing documents, etc.
Work with State authorities and other agencies for document certification and legalization, and other related affairs.
Assure application accuracy before lodging.
Update immigration laws and policies for improved processing procedures over time.
Keep clients informed about their application statuses and other information and its projects.
Support answering clients chat box, event organizations, and customer services for Vietnam clients.

Requirements:

Possess excellent verbal written and formal presentation skills in English and Vietnamese.
Have a degree in business/finance/law/English language with which related experiences is a plus.
Have skills of customer services, strong attention to detail, and logical thinking.
Be passionate in making strategies and planning immigration processing procedures.
Have exceptional time, conflict management and organizational skills.
Be able to work under pressure and comfortable working in a deadline-driven environment.
Have proficiency in computer usage, especially the Microsoft Office and email. Be willing and eager to learn new skills and knowledge as much as possible.