RESPONSIBILITIES:
Client Support:  

• Receive and understand technical support requests from clients.
• Coordinate with the Technical Service Manager and other team members to provide effective solutions to client issues.
• Promptly respond to clients and internal teams to handle issues as soon as possible.

Technical Assistance:

• Provide technical support and guidance to clients on product usage, troubleshooting, and best practices.
• Conduct technical analysis and provide recommendations to improve product performance and resolve client issues.

Collaboration:

• Work closely with the Technical Service Manager and other team members to ensure seamless support and knowledge sharing.
• Communicate effectively with clients and internal teams to ensure timely resolution of issues.

Travel:

• Be willing to travel to other provinces in the North for client visits and support as required.

REQUIREMENTS:

• Fresh graduates from majors such as Footwear, Textile, Chemical, or related fields.
• Experience in Textile, Footwear R&D, and Manufacturing or other relevant fields is highly preferred.
• Good English communication skill with Advanced Chinese skills are Mandatory.
• Strong technical mindset and problem-solving skills. Willingness to learn and adapt.
• Strong sense of responsibility and dedication to client satisfaction.
• Ability to work independently and manage multiple tasks effectively.