[RPO] Visa Submission Officer

Location Hanoi
Industry Professional Services/Consulting
Category Customer Service
Job reference RPO33
Job type Permanent
Salary 8,800,000
Consultant email buu.vo@manpower.com.vn
Consultant contact no 028 3911 0950 | ext. 158
Date posted Jun 28, 2024

Working Hours: 8:30 AM - 5:30 PM, Monday - Friday

Working Location:

  • Hà Nội: Đào Duy Anh, Đống Đa

  • Hà Nội: Láng Hạ, Đống Đa

  • TP.HCM: Quận 1

Job Description:
  • Greet clients visiting the company office to utilize services.

  • Address client inquiries directly at the office or over the phone.

  • Visa Application Processing: Receive and review visa applications from customers.

  • Answer customer inquiries regarding visa application procedures.

  • Collect visa fees and other related fees.

  • Ensure that application information is accurately input into the system on time and without errors.

  • Encourage customers to provide feedback on the service quality and overall experience during visa processing.

Job Requirements:
  • Bachelor's/Associate's degree in Languages, Business English, Hospitality Management, Business Administration, or related fields (recent graduates or pending graduates are welcome).

  • No prior experience required.

  • Fluent in English with strong listening and speaking skills (preferred).

  • Good communication skills and customer service mindset.

  • Well-groomed, punctual, meticulous, and detail-oriented.

  • Ability to follow procedures.

Benefits:
  • Salary: Negotiable + lunch allowance.

  • 2-month probation period with full salary.

  • Annual company trip.

  • Insurance according to regulations.

  • 24/7 healthcare and insurance coverage.

  • Regular on-the-job training and soft skills development provided by embassies/consulates.

  • 12 days annual leave + other statutory holidays.