Technical Application Executive

Industry
Job reference ENTHN - 126
Consultant email thu.ngo@manpower.com.vn
Consultant contact no 0865537103
Date posted Apr 02, 2025

​MAIN PURPOSE

  • Build awareness of customer about ABMV product

  • Provide Technical support in formula, application or product quality to encourage customer to try and use ABMV products

  • Contributing to an improved conversion rate from initial inquiry to consistent product usage.

ACCOUNTABILITIES

  • Coordinate with the Commercial team to map the bakers in the assigned market:

  • Work with the Commercial team to gather information on bakers, including products, operations, and

  • distribution

  • Visualize baker locations and analyze market patterns for opportunities

  • Create concise reports summarizing findings, opportunities, and recommendations for internal use

  • Regularly update the baker map to reflect market changes, maintaining accurate and current data.

  • Technical Applications and Customer Support:

  • Implement technical applications activities tailored for industrial bakery customers.

  • Provide expert technical support for customer- specific applications, formula and service needs for ABMV products

  • Directly responsible for organizing and leading webinars and seminars aimed at guiding customers and end users in the effective utilization of ABMV products during baking, production.

  • Troubleshoot quality issues and offer solutions to enhance customer satisfaction.

  • Identify opportunities for new product development based on customer feedback and market trends.

  • Conduct successful bakery trials to validate the performance and appeal of new products.

Customer Engagement:

  • Engage with all bakers across various platforms (ghi details direct approach, demonstration and workshop, online interaction or livestream selling), using a structured engagement framework.

  • Utilize database insights to segment customers and tailor engagement strategies, including physical visits, workshops, and digital interactions.

  • Build and maintain ABMV awareness with customers.

  • Directly contributing to an improved conversion rate from initial inquiry to consistent product usage.

Others:

  • Deliver clear, accurate, and prompt visit reports to the Technical Project Manager and Sales Director.

  • Support to Commercial Team to launch new products and achieve market penetration

  • Other taskes assigned by direct Supervisor