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Vietnamese/English speaking Customer Service Representatives
Responsibilities:
•Receive calls;
•Use common call centre telephone and computer technology;
•Enter and retrieve data;
•Work in a team;
•Respond using written communication;
•Manage your own work under guidance;
•Work in a customer contact centre environment;
•Respond to inbound customer contact;
•Conduct outbound customer contact;
•Provide quality customer service;
•Send and retrieve information over the internet using browsers and email;
•Manage customer relationships;
•Assist in providing solutions to customers and staff;
•Negotiate with customers on major faults and their resolution;
•Resolve complex customer complaints
Requirements:
•Previous experience in a customer service role is a must.
•Previous Automotive background would be advantageous, but not necessary.
•A passion for learning and self-improvement.
•Excellent communication and influencing skills (both written and verbal).
•Fluent in Vietnamese & English: speak, read, write.
Vietnamese/English speaking Customer Service Representatives
Location | Ban Na |
Industry | Manufacturing |
Category | Customer Service | Job reference | 16279 |
Job type | Permanent |
Salary | Negotiable |
Consultant email | vy.tran@manpower.com.vn |
Date posted | Jul 01, 2024 |
Responsibilities:
•Receive calls;
•Use common call centre telephone and computer technology;
•Enter and retrieve data;
•Work in a team;
•Respond using written communication;
•Manage your own work under guidance;
•Work in a customer contact centre environment;
•Respond to inbound customer contact;
•Conduct outbound customer contact;
•Provide quality customer service;
•Send and retrieve information over the internet using browsers and email;
•Manage customer relationships;
•Assist in providing solutions to customers and staff;
•Negotiate with customers on major faults and their resolution;
•Resolve complex customer complaints
Requirements:
•Previous experience in a customer service role is a must.
•Previous Automotive background would be advantageous, but not necessary.
•A passion for learning and self-improvement.
•Excellent communication and influencing skills (both written and verbal).
•Fluent in Vietnamese & English: speak, read, write.