Responsibilities:

Own and manage account development and growth of one or more of our brand partners
Be the primary point of contact for our brand partners, from day-to-day interactions to leading business review meetings
Develop and execute sales and marketing plans, aligned with the brand’s business plans
Accurately forecast demand, and manage stock purchases which ensure consistent product availability whilst maintaining acceptable inventory levels
Work with colleagues in other teams to ensure business operations run smoothly, including commercial, marketing, design, operations, customer service and finance teams
Collaborate and nurture strong relationships with platform partners such as Shopee, Lazada, Tiki, TikTok and Facebook
Deliver commercial contributions in line with agreed targets, managing sales performance, marketing effectiveness, customer satisfaction and cost control for your accounts
Measure, report and analyze account performance, providing insights and recommendations to continually improve performance

Key Performance Indicators:

Gross Merchandise Value (GMV) of sales from platforms e.g. Shopee, Lazada, Tiki, TikTok
Return on Advertising Spend (ROAS) from marketing spend on Facebook, Google, and platforms
Inventory health, including Days on Hand (DoH), Ageing
Brand Partner Satisfaction
Platform key metrics, including content quality, campaign participation, seller tool adoption, customer service response times, order cancellation rate, on-time order fulfilment etc.

Qualifications:

1-2 years of relevant experience in eCommerce industry (3+ years for Senior Manager), from a role at a platform, brand, enabler or agency
Strong performance orientation, motivated by delivering great work and exceeding targets
Highly organized, with experience of managing multiple concurrent projects to completion on time and in full
Effective communication and stakeholder management skills
Strong analytical and logical reasoning skills
Growth mindset, committed to both individual and team development
Proficiency with Microsoft Excel and PowerPoint
Fluency in Vietnamese and English required