Job description
Answer customer enquiries regarding KBank Vietnam’s products & services such as savings accounts, loan applications, internet banking and mobile banking.
Be a representative to assist, manage, and resolve customer problems and concerns.
Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions.
Research required information using available resources and route calls to appropriate resources.
Inform clients by explaining procedures, answering questions, and providing product and service information.
Upsell products and services.
Document all call information according to standard operating procedures.
Maintain communication equipment by reporting problems.
Complete other duties as assigned.
Job requirements
At least bachelor’s degree or equivalent.
Good command in English.
Proficient in relevant computer applications.
1-3 years of experience in a call center environment.
Knowledge of customer service practices and principles.
Excellent data entry and typing skills.
Have experience in Digital lending is a plus
Good problem solving and communication skills.
Ability to handle stressful situations appropriately.
Benefits
13th salary
100% salary in probation
Full Social & Medical Insurance
12 Annual leave days/ year
Parking allowance
International working environment
Additional Information
Working 6 days/week, able to work for night shifts or holiday (according to assignment from superior)
CV in English
Interview 100% English
Sign contract with outsourcing vendor