Head of Design Center of Excellence
Location: Hanoi

Job Description:
- Provide a creative vision for the design team and the whole organisation.
- Establish processes and practices for realising that vision, and set the bar for quality.
- Contribute to the development of brand definition and experience principles, and ensure that those are appropriately interpreted through the team’s work.
- Guide Designer Leads to manage their teams in the design and implementation of end-to-end customer experience changes required to improve customer touch points and overall journey experiences with the bank.
- Represent design for the organisation. The Head is the primary voice of design inside and outside the company, sharing its work, evangelizing its success, articulating its vision. And sometimes this representation means fighting for design in the face of policies, procedures, and bureaucracy that limits the team’s potential
- The job holder will provide strategic advice the bank’s leadership and strategy team in the area of product and experience design.
- Manage resources (tools, function capability, financials) to ensure initiatives are appropriately resourced.
- provide and manage the execution of an operational model for design at scale
- Define the roles and functions of the function
- Define the tools and processes of the function
- Manage the procuremet of tools and services for the function
- Manage the budget of the function
- Managing Stakeholders
- Manage strategic relationships with other functions and divisions, ensuring that overall business objectives are being achieved through the translation of strategic plans into operational plans and guiding the execution of said plans.
- Developing Talent
- Attract, motivate and retain employees across all levels for a high-performance culture.
- Develop and coach employees to identify gaps in their competencies and build development plans.
- Create appropriate and desirable career paths for sub-functions
- Develop the required functions of experience design within the constraints of the locallabour market

Requirements:
- 14+ years of relevant experience in a financial institution with 10+ years of experience in managing a team
- Extensive experience in stakeholder management and designing customer journeys
- Multiple experiences in working on large scale projects
- Deep experience in project management and workplace mediation
- Deep knowledge and experience in design
- Proven track-record in leading company-wide digital transformation initiatives and change management
- Mastery and rich work experience on SDLC and Agile procedures to guide teams to be more efficient
- Deep experience in product and journey design in digital capability preferably in financial services industry
- Bachelor's or Master's Degree in design, HCD or behavioral/social science